At Brody Backdrop, we aim to provide the best customer experience with our photography accessories, digital cameras, lenses, and other products. If for any reason you are not satisfied with your purchase, we offer a clear and straightforward refund and return policy.
1. Return Eligibility
You are eligible for a return if the product is unused, in its original condition, and in the original packaging. You must initiate a return request within 7 days from the date of delivery. If the product is damaged, defective, or if the wrong item was sent to you, please contact us immediately, and we will assist you in resolving the issue.
2. Return Process
To return an item, follow these steps:
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Contact our customer service at [email protected] within 7 days of receiving your order to request a return.
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Provide your order details, including your order number, the item(s) you want to return, and the reason for the return.
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Once we receive your return request, we will provide you with instructions on how to proceed with the return.
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Pack the product securely in the original packaging and ensure it is in unused, sellable condition.
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Ship the item to the address provided by our support team.
Please note that you will be responsible for return shipping costs unless the item is defective or damaged during delivery.
3. Refund Process
Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If the return is approved, we will process your refund. Refunds will be issued via cash.
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Refunds will be processed within 7–10 business days after we receive the returned item.
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If your return is approved, we will notify you by email and initiate the refund to your account.
4. Non-Refundable Items
Certain items are not eligible for a return or refund. These include:
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Products that have been used or damaged by the customer.
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Products without the original packaging.
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Items marked as “final sale” or “non-returnable.”
5. Exchanges
Currently, we do not offer exchanges. If you would like a different item, please return the original product for a refund and place a new order for the desired product.
6. Late Returns
Returns requested after 7 days from the delivery date are not eligible for a refund or exchange.
7. Contact Us
If you have any questions about the return or refund process, or need assistance with your order, please don’t hesitate to contact our customer support team at [email protected].